Terms & Conditions

Delivery

We use Royal Mail for all deliveries. We send either tracked or signed to ensure confidence in postage and delivery service. If for any reason there is an issue with your delivery get in contact. If you are not in to receive your order, Royal Mail will leave a card with instructions to rearrange delivery or details that can be used to arrange a collection in person from your local branch.

Returns

We are happy to offer a 14 day money back option. If for any reason you are not happy with anything you purchase from us, we will refund you the money, so long as the items are returned to us in the original & working condition. This does not include gift vouchers or digital downloads, all sales of which are final.

Refunds

As previously stated we are happy to offer refunds on orders returned to us within a 14 day period, however there are no returns or refunds are offered on gift vouchers or digital downloads. All sales of digital downloads and gift vouchers are final.

Studio Time Gift Vouchers

Gift vouchers are non refundable. Gift vouchers can be used to pay in part or in full for studio time. If a gift voucher is redeemed with a portion of the value unused, unspent or unredeemed, we will provide a new gift voucher for the outstanding amount that can be used at a later time.

Billing

All payments and billing are facilitated via PayPal, ensuring a safe and secure payment gateway. Once payment has been received in full, order items will be made available and/or dispatched to you. 

For any further information, get in contact.

contact@tu-kayrecords.com

Many thanks

Tu-kay Records